Quality Service Program

Companywide Training with Measurable Results

Quality Service involves total quality management to improve customer service. This program takes you through three steps of structuring a quality service program, resulting in the definition and execution of an action plan, as well as support for keeping customer service alive in your organization.

Day 1:  Define It

During the first phase of the program, you and your team will explore the level and vision of customer service you intend to deliver. This powerful vision will be the foundation that gives your company the competitive edge.

• What is Quality Service?              
• How does it affect your business?     
• What do customers really want?
• How well are you delivering now?     
• What is your vision for an overall customer service goal?

Day 2:  Build It

By incorporating the vision and values from the initial phase of the program, which are designed to be the building blocks for creating a dynamic customer service program, you'll learn how to

• Execute effective telephone and face-to-face communication
• Implement the "Ten Commandments" of exceptional service
• Satisfy dissatisfied customers
• Meet customer service challenges     
• Conduct post-sale service and follow-up

Monthly:  Sustain It

During this phase of training, you'll formulate, quantify and commit to holding quality service for the long term. The Conquest Training Systems' staff will help measure and hold you accountable for the "vision" you've put in place. To ensure the complete satisfaction of your clients, Conquest management conducts this analysis from the "eyes" of an external customer.